1. Website use and service scope
These terms cover use of the Grand Hotel D’Europe website and its enquiry tools. Hotel services are provided at 28, Rue Suffren, White Town, Puducherry 605001, India. Use the website lawfully and provide accurate information that you are entitled to share. An adult with authority for the travelling party or event should make an enquiry.
These website terms do not replace a booking confirmation, event agreement or mandatory consumer rights. The Privacy Policy explains personal-information handling; these terms are not a substitute for consent where privacy law requires it.
2. Enquiries and confirmed reservations
“Reserve Now” prepares a direct email enquiry. It does not reserve inventory, accept payment or guarantee a room, table or venue. A reservation becomes confirmed only after the hotel expressly accepts it and communicates the applicable booking terms, including any agreed deposit requirement. An automated or AI answer is not that acceptance.
Before confirming, obtain written details of dates, room category and bedding, occupancy, meal inclusions, check-in/out times, total price and taxes, extra charges, payment requirements, cancellation rules and any special arrangements. Availability and special requests remain subject to the hotel’s confirmation.
3. Prices, payment and billing
Quoted prices and packages apply only to the dates and services stated in the hotel’s written offer. The hotel should disclose the total payable amount, taxes and any optional or additional charges before a guest commits. No price or package is created by an illustrative image, AI response or general description.
This website has no payment checkout. Use only payment instructions independently verified with the hotel through its published contact details. Do not enter card numbers, CVV, PINs, passwords or OTPs in the FAQ, general forms or email messages. Billing discrepancies should be raised promptly with the hotel; statutory rights are unaffected.
4. Changes, cancellations, no-shows and refunds
The specific cancellation deadline, any advance/deposit treatment, no-show or early-departure charge, refund eligibility and processing arrangements must be stated in the rate or event terms supplied before confirmation. This website does not impose a universal “non-refundable” rule or invent a fixed cancellation charge.
Request changes or cancellation through the channel used to book and obtain written acknowledgement. Bookings made through an independent travel platform may also involve that platform’s disclosed process. Applicable consumer law and remedies for deficient services prevail over inconsistent contractual restrictions.
5. Arrival, occupancy and guest responsibilities
Guests must meet lawful identification and registration requirements at arrival. Foreign-national documentation is handled as required by applicable Indian law through the hotel’s appropriate process. Check with reservations about accepted documents, arrival/departure times, extra beds, child occupancy, accessibility, visitors and any pet arrangements before booking.
Respect other guests, staff, property and the hotel’s communicated safety and house rules. The fact sheet describes non-smoking rooms and a designated smoking courtyard arrangement; confirm the permitted areas with the hotel. Actual damage or additional services may be charged only on a lawful, supportable basis under the applicable arrangement. Guests remain responsible for supervising children and following pool or activity instructions.
6. MIRA dining and celebrations
Menus, dietary requests, seating, hours and special-event arrangements must be confirmed with MIRA. Tell staff about allergies before ordering; an online photograph or FAQ answer is not a guarantee about ingredients or preparation.
Destination weddings and other events require a separate written proposal or agreement covering the date, venue, capacity, rooms, menus, décor, suppliers, permissions, noise or music restrictions, payment milestones, cancellation and changes. No exclusive use, package or permission is promised by this website.
7. Sightseeing and external services
The hotel’s guide lists independent guides and activity operators; the hotel does not organise sightseeing tours through this website. Guests arrange and pay those providers directly unless a separate written hotel agreement says otherwise. Confirm schedules, charges, access requirements and the provider’s terms. Descriptions, map links and approximate distances are for planning; a listing is not a guarantee of a third party’s performance.
8. AI, weather and acceptable use
The AI FAQ is an informational aid based on hotel material. It can make mistakes and cannot confirm a booking, take payment or provide binding advice. The weather service reports third-party conditions and is not a safety forecast; day/night and weather-preview modes are visual effects.
Do not misuse the site, submit malicious material, attempt unauthorised access, evade request limits, extract credentials, impersonate others or disrupt services. Public content may be read and shared as permitted by law; copying or exploiting hotel branding and photographs requires appropriate permission. Necessary security restrictions may be used to protect the service without removing statutory rights.
9. Service interruptions and responsibility
Maintenance, network issues, weather, government directions or other events can affect website or hotel services. When a confirmed service is affected, the hotel and guest should address notification, alternatives and refunds under the booking agreement and applicable law. A disruption does not automatically remove a guest’s legal remedy.
No term excludes liability for fraud, wilful misconduct, negligence or other liability to the extent it cannot lawfully be excluded. Nor does it remove consumer remedies, data-protection rights or mandatory protections in a guest’s home jurisdiction where those protections apply. Any unenforceable provision is limited to the extent needed, with the remainder continuing where lawful.
10. Questions, grievances and governing law
Please first send the hotel your concern, relevant dates, booking reference and preferred resolution. Avoid unnecessary identity or payment documents in a general email.
Hotel Management — Privacy, Grievance & Security Contact
Grand Hotel D’Europe, 28, Rue Suffren, White Town, Puducherry 605001, India
enquiry@granddeeurope.com · +91 7969219999 · Phone WhatsApp · +91 7969219999 ↗ 0413 2269999 · Landline
Indian law governs hotel services in India, subject to applicable mandatory protections. Competent courts and authorities in Puducherry may have jurisdiction; this does not prevent access to a legally competent consumer commission, regulator, privacy authority or other forum available under applicable law. No compulsory waiver of those rights is imposed.
Future website changes apply prospectively. They do not retrospectively replace terms already agreed for a confirmed booking without a lawful basis.